Abstract

ANALYSIS OF QOS DELIVERED TO USERS OF WCDMA BAND IN DIFFERENT LOCATIONS: CASE STUDY OF UNIVERSITY OF ILORIN, NIGERIA

Tiamiyu O.A. & Oje .A.

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Abstract Since 2001, which marked the advent of modern telephony in Nigeria, there is a significant increase in the capacity of the Mobile Network Operators (MNOs). Total connected active lines were quite over a hundred million according to the reports by Nigeria Communications Commission (NCC), the regulatory body in Nigeria. However, mobile telephone users in the country are experiencing poor quality of service at different locations in the country. Thus, NCC has set benchmark values for various KPI. In this study, findings on the quality of service delivered to users of WCDMA Band by the MNOs in different locations within university of Ilorin were made. The results showed that the overall Network Quality index is poor because of the deviation from the benchmark set by the NCC is high in most cases of the network locations of the MNOs. There were also areas with ?no service mode? reported as well as ?limited service mode?. Keywords: WCDMA, Key performance Indicator (KPI), QoS, user experience, voice communication, data communication

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